Follow these instructions to update your phone's software.

Before updating your phone's software, it's recommended that you back up the phone memory.

Please consider upgrading to a newer device by logging in to My Verizon, or visit the Black Berry site for support or the Verizon Community where you can post your question to find answers.

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View guided steps to move to a Black Berry powered by Android View guided steps to move to Black Berry 10 Does your Black Berry smartphone need a health assessment? The Black Berry® Virtual Expert diagnostics application is a simple self guided diagnostics app brought to you by Black Berry.

You will be guided through a series of hardware tests to produce a test results summary.

It will then check what software version you have installed on your smartphone and check online to see if there are any updates.

If there is an update, a message box similar to the screenshot above will be presented asking if you want to perform the update; click ‘Get Update’ to start the update process.

Note: "App" or "JVM" might appear before an error message (e.g. What you can do: A Java process on the Black Berry smartphone has stopped unexpectedly while performing various activities. Note: "App" or "JVM" might appear before an error message (e.g. What you can do: An Uncaught Exception is an abnormal interruption of a program during execution on the Black Berry smartphone.

This error is usually displayed as "Uncaught Exception", followed by the name or description of the faulting process (e.g.

If you’d like to be notified by email when new updates are available, make sure to check the ‘Email me when new versions are available’ box.

Clicking ‘Install Update’ will start the update process.

Now that Black Berry Desktop Software has been installed and is running on your computer, you’ll need to plug in your Black Berry smartphone.