Firmware updating software
This article will also be updated over time to include the latest available release along with a documented history of all firmware releases pertinent to Lync and Skype for Business platforms.name has been dropped form the Trio product family.) All content and guidance in this article applies equally to both models.
If after inserting the USB drive the phone does not appear to recognize the firmware package and does not automatically prompt for the administrator password then an additional manual step may be required.
The affected models should now successfully recognize the firmware file and trigger the update process.
The entire process after confirming the administrator password should take less than 10 minutes, so as long as the gear icon is still spinning do not reboot the phone, just wait for the eventual reboot.
On some early models of the Trio the USB process may not work as described above.
Once confirmed the notification icon of a spinning gear should appear in the upper right corner of the display.
In addition if the USB drive contains an activity LED then it should be flashing to indicate that the phone is currently reading the files from the disk.On the heels of the recent release of the Polycom Real Presence Trio 8800 comes the first firmware upgrades.In the same fashion as previous articles on this blog covering various Lync and Skype for Business devices like the VVX desktop phones or the CX5500 Round Table camera this article outlines the various ways that the Trio 8800 can be upgraded.From a software standpoint the Trio platform is based on the same (UCS) platform that the entire line of modern VVX phones use, thus the majority of upgrade options are the same.As covered in various other VVX articles this process is unchanged in the Trio.Both Lync Server and Skype for Business Server platforms include this in-band firmware updating service and leveraging this capability is inherently available in the Trio as well.